Frequently Asked Questions
If there’s an issue with your payment method during checkout, you’ll receive a notification. Here’s what you can do:
- Double-check the entered card details to ensure they’re correct.
- Verify if your card has sufficient funds or that it hasn’t expired.
- Try using an alternative payment method if available.
- If the issue persists, you might want to contact your bank or card provider to get more information.
Remember, we’re here to help. If you continue to experience issues, please reach out to our shipping team at email@example.com, and we’ll assist you in any way we can.
We accept a variety of payment methods to make your shopping experience convenient. You can use major credit cards such as VISA, Mastercard, American Express, and Discover. Additionally, we offer the option to pay with Google Pay or Apple Pay for added flexibility.
Sorry, we currently do not accept orders over the phone. All orders should be placed directly through our website. If you have any questions or need assistance with placing an order online, please feel free to reach out to our team at firstname.lastname@example.org and we’ll be happy to help.
We understand that sometimes plans change. If you need to cancel or adjust your order, reach out to us promptly at email@example.com.
If your order hasn’t been shipped, we can easily cancel it. If your order has already shipped, there’s no need for concern. We’ll send you a prepaid return label via email. After your package arrives, use this label to return the order to us, and we’ll initiate your refund once we receive the returned items.
Keep in mind, the time frame for seeing a refund on your card statement can vary based on your bank. It usually appears between 1-14 business days. If 14 business days have passed and you haven’t received your refund, contact us at firstname.lastname@example.org.
If you discover an item is missing from your order, please take the following steps:
- Verify the Order: Before reaching out, please check the order confirmation email or packing slip to ensure the missing item was included in the initial order and wasn’t on backorder or shipped separately.
- Inspect Packaging: Occasionally, small items might be tucked away or hidden within the packaging. Please thoroughly check all packing materials, including any bubble wrap or paper fillers.
- Contact Us: If the item is indeed missing, please get in touch with our customer service team as soon as possible. Email us at email@example.com. Provide us with your order number and details about the missing item.
- Resolution: Once you’ve contacted us, our team will investigate the situation. If it’s confirmed that the item was overlooked or mistakenly left out of your shipment, we’ll arrange for the missing product to be sent to you at no additional cost.
- Feedback: We continually aim to improve our processes, so any feedback regarding your experience is valuable to us.
We apologize for any inconvenience and appreciate your understanding as we work to resolve the situation promptly.
Shipping is free! There are no shipping charges to refund.
To initiate a return for a product purchased on our website, please contact our team at firstname.lastname@example.org. They will guide you through the return process. Please make sure to include your order number in the subject line.
After we receive your returned item, we start the refund procedure immediately. Typically, the refund should reflect in your account between 3-7 business days. We prioritize ensuring a timely refund process for our customers.
Your satisfaction is our top priority. Here’s a breakdown of our returns policy:
- Unopened Merchandise: All unopened merchandise will receive a full refund to the card with which they purchased their products, within 30 days of purchase. After 30 days, unopened merchandise will receive a Wild Theory account credit, up until 90 days from the date of purchase. After 90 days, returns will not be accepted.
- Opened Merchandise: All opened merchandise will receive a Wild Theory account credit within 90 days of purchase. After 90 days, all opened merchandise is non-refundable.
Once we receive your returned item, we initiate the refund process. You can expect to see the refund in your account within 3-7 business days. We’re committed to providing a prompt refund process.
Should you need clarification or face any issues, please reach out to our team at email@example.com. We’re always here to help!
If you are not eligible for a refund, we offer store credit instead. This credit will be provided as a coupon code that does not expire. You will receive this coupon code via email, which you can then use for future purchases on our website.