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Frequently Asked Questions

How do I create a customer account?

Thinking of setting up a customer account? That’s awesome! It’s really easy. You can either sign up while checking out or follow these steps:

  1. Tap on “My Account” – it’s at the bottom right on mobile and top right on desktops.
  2. Click on the “Create an Account” option.
  3. Just go through the prompts, and before you know it, you’re all set!

Enjoy shopping with your brand new account!

Do you keep my information confidential?

Definitely! Your privacy is of the highest importance to us. We ensure that any information you share stays confidential. Please know, we never sell your details to other businesses or third parties.

For a deeper understanding of how we manage your personal data, we suggest checking out our Privacy Policy, which you can access. It gives an in-depth overview of our approach to your information.

We value your privacy and are grateful for your trust. If you have any questions or need clarity on our privacy practices, feel free to contact us at shipping@wildtheory.com. We’re always here to help and answer your concerns!

Do I need an account to shop on the website?

No, an account isn’t needed to shop on our website. But having an account with Wild Theory comes with some advantages:

  • Save more with subscriptions on your top health products.
  • Conveniently monitor and handle your orders.
  • Get a front-row seat to VIP sales and exclusive deals!

Considering these benefits, setting up an account could make your shopping journey even better. Why not check it out?

How do I update my account details?

Need to make a change to your account details? Here’s how:

  • Click on “My Account to update your personal settings.
  • Once inside, you have a variety of options to choose from:
    • Change Password & Details: Update your credentials or personal info.
    • Edit Addresses: Modify shipping or billing addresses.
    • My Orders: Check out your order history.
    • My Subscriptions: Manage everything from viewing to updating frequency or address details.
    • Payment Methods: Adjust or add payment options.
    • Don’t forget to save your changes!

Select the area you want to modify, and you’re all set!

How do I add or edit a payment method?

Making a change to how you pay or adding a new payment method? Here’s what to do:

  1. First step, click on “My Account”. For mobile users you’ll find it on the bottom right; for desktop users you’ll find it on the top right.
  2. Select “Payment Methods”.
  3. Here you can either edit an existing payment option or add a new one.
  4. Don’t forget to save your changes!

Experiencing any problems? Don’t worry, just send us a email at shipping@wildtheory.com, and we’ll help you update your account.

How do I change my password?

If you would like to change your password, here’s a quick guide:

  1. Head over to “My Account”. On mobile, it’s on the bottom right; for desktop, it’s at the top right.
  2. Click on “Change Password and Details”.
  3. You’ll find the option to reset or update your password. Just follow the prompts and save the changes!

Encountering any snags? Send us an email at shipping@wildtheory.com, and we’ll sort it out!

How do I change my username?

Want to update your username? It’s a breeze! Follow these steps:

  1. Start by clicking on “My Account”. For mobile users, it’s at the bottom right; on desktop, it’s at the top right.
  2. Next, click on “Change Password and Details”.
  3. Here you’ll find an option to update your username. Make the change and save.

Still having issues? Don’t hesitate to reach out by emailing us at shipping@wildtheory.com. We’re here to help!

How do I change my shipping or billing address?

Need to update your shipping or billing address? No problem, just follow these instructions:

  1. Go to “My Account”. It’s located at the bottom right for mobile users and the top right for desktop users.
  2. Select “Edit Addresses”.
  3. From there, make changes to your address. Don’t forget to save your changes!

If you run into any challenges, send us an email at shipping@wildtheory.com. We’ll sort it out!

How do I log out of my account?

Looking to log out of your account? It’s simple, here’s a step-by-step guide:

  1. Head to “My Account”, which you’ll find at the bottom right if you’re on a mobile device or the top right for a desktop device.
  2. At the top of your account dashboard you’ll see a “Logout” button. Just click on it.
  3. You’ll be logged out and redirected to the main page.

If you encounter any difficulties or can’t spot the logout option, please contact us at shipping@wildtheory.com. We’re always here to help!

I’m having trouble signing in. What should I do?

Can’t access your account? Let’s get that sorted out!

First, try the password reset option:

  1. Navigate to “My Account,” located at the bottom right on mobile devices and the top right on desktops.
  2. Click on the “Change Password and Details” option.
  3. Follow the instructions to reset your password.

If you have any difficulties during the process, reach out to our team at shipping@wildtheory.com. Please allow up to 24 hours for a response to emails during the week, and up to 48 hours during weekends.