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Frequently Asked Questions

Will you refund the shipping charges on my return?

Shipping is free! There are no shipping charges to refund.

How do I return a product?

To initiate a return for a product purchased on our website, please contact our team at support@wildtheory.com. They will guide you through the return process. Please make sure to include your order number in the subject line.

How long does it take for a return to process?

After we receive your returned item, we start the refund procedure immediately. Typically, the refund should reflect in your account between 3-7 business days. We prioritize ensuring a timely refund process for our customers.

What is your returns policy?

Your satisfaction is our top priority. Here’s a breakdown of our returns policy:

  1. Unopened Merchandise: All unopened merchandise will receive a full refund to the card with which they purchased their products, within 30 days of purchase. After 30 days, unopened merchandise will receive a Wild Theory account credit, up until 90 days from the date of purchase. After 90 days, returns will not be accepted.
  2. Opened Merchandise: All opened merchandise will receive a Wild Theory account credit within 90 days of purchase. After 90 days, all opened merchandise is non-refundable.

Once we receive your returned item, we initiate the refund process. You can expect to see the refund in your account within 3-7 business days. We’re committed to providing a prompt refund process. 

Should you need clarification or face any issues, please reach out to our team at shippping@wildtheory.com. We’re always here to help!

What happens if I’m not eligible for a refund?

If you are not eligible for a refund, we offer store credit instead. This credit will be provided as a coupon code that does not expire. You will receive this coupon code via email, which you can then use for future purchases on our website.