Frequently Asked Questions
Shipping is free! There are no shipping charges to refund.
To initiate a return for a product purchased on our website, please contact our team at email@example.com. They will guide you through the return process. Please make sure to include your order number in the subject line.
After we receive your returned item, we start the refund procedure immediately. Typically, the refund should reflect in your account between 3-7 business days. We prioritize ensuring a timely refund process for our customers.
Your satisfaction is our top priority. Here’s a breakdown of our returns policy:
- Unopened Merchandise: All unopened merchandise will receive a full refund to the card with which they purchased their products, within 30 days of purchase. After 30 days, unopened merchandise will receive a Wild Theory account credit, up until 90 days from the date of purchase. After 90 days, returns will not be accepted.
- Opened Merchandise: All opened merchandise will receive a Wild Theory account credit within 90 days of purchase. After 90 days, all opened merchandise is non-refundable.
Once we receive your returned item, we initiate the refund process. You can expect to see the refund in your account within 3-7 business days. We’re committed to providing a prompt refund process.
Should you need clarification or face any issues, please reach out to our team at firstname.lastname@example.org. We’re always here to help!
If you are not eligible for a refund, we offer store credit instead. This credit will be provided as a coupon code that does not expire. You will receive this coupon code via email, which you can then use for future purchases on our website.