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Frequently Asked Questions

How do I add or edit a payment method?

Making a change to how you pay or adding a new payment method? Here’s what to do:

  1. First step, click on “My Account”. For mobile users you’ll find it on the bottom right; for desktop users you’ll find it on the top right.
  2. Select “Payment Methods”.
  3. Here you can either edit an existing payment option or add a new one.
  4. Don’t forget to save your changes!

Experiencing any problems? Don’t worry, just send us a email at, and we’ll help you update your account.

How do I change my password?

If you would like to change your password, here’s a quick guide:

  1. Head over to “My Account”. On mobile, it’s on the bottom right; for desktop, it’s at the top right.
  2. Click on “Change Password and Details”.
  3. You’ll find the option to reset or update your password. Just follow the prompts and save the changes!

Encountering any snags? Send us an email at, and we’ll sort it out!

How do I change my username?

Want to update your username? It’s a breeze! Follow these steps:

  1. Start by clicking on “My Account”. For mobile users, it’s at the bottom right; on desktop, it’s at the top right.
  2. Next, click on “Change Password and Details”.
  3. Here you’ll find an option to update your username. Make the change and save.

Still having issues? Don’t hesitate to reach out by emailing us at We’re here to help!

How do I change my shipping or billing address?

Need to update your shipping or billing address? No problem, just follow these instructions:

  1. Go to “My Account”. It’s located at the bottom right for mobile users and the top right for desktop users.
  2. Select “Edit Addresses”.
  3. From there, make changes to your address. Don’t forget to save your changes!

If you run into any challenges, send us an email at We’ll sort it out!

How do I log out of my account?

Looking to log out of your account? It’s simple, here’s a step-by-step guide:

  1. Head to “My Account”, which you’ll find at the bottom right if you’re on a mobile device or the top right for a desktop device.
  2. At the top of your account dashboard you’ll see a “Logout” button. Just click on it.
  3. You’ll be logged out and redirected to the main page.

If you encounter any difficulties or can’t spot the logout option, please contact us at We’re always here to help!

I’m having trouble signing in. What should I do?

Can’t access your account? Let’s get that sorted out!

First, try the password reset option:

  1. Navigate to “My Account,” located at the bottom right on mobile devices and the top right on desktops.
  2. Click on the “Change Password and Details” option.
  3. Follow the instructions to reset your password.

If you have any difficulties during the process, reach out to our team at Please allow up to 24 hours for a response to emails during the week, and up to 48 hours during weekends.

How do I apply a discount code or coupon code?

Applying a discount or coupon code is simple. Just follow these steps during checkout:

  1. After you’ve added your products to the cart, proceed to the checkout page.
  2. Locate the “Coupon Code” field under the product listings.
  3. Type in your code, ensuring it’s accurate and without spaces.
  4. Click “Apply Coupon” to apply the discount.
  5. Your order total will update to reflect the discount.

If you have any problems or have questions contact us at We’re here to help you have a seamless shopping experience.

I forgot to add the coupon or discount code. Can I still receive the discount?

You missed applying your coupon code? No worries, we’ve got you covered! If you forgot to use your valid coupon code during checkout, contact us at

Please make sure to include your name, order number, and the coupon code you meant to apply. We’ll take care of the rest and ensure your discount is applied!

My discount code didn’t work. What should I do?

We understand how frustrating this can be, and we’re here to help. Consider these steps:

  • Expiration Date: Verify the coupon’s validity. Ensure it hasn’t passed its expiration date.
  • Minimum Spend: Some coupons require a minimum purchase amount. Confirm if your order meets the criteria.

    If you’ve verified the above points and are still having problems, contact our team for assistance at We’ll be glad to help you resolve the issue and apply the discount correctly.

    Can I use more than one discount code on my order?

    No, only one discount code can be applied per order. Make sure to use the code that offers you the best deal for your purchase.

    If you have any questions or need clarification on our discount policies, feel free to reach out to our team at